Transforming IT Culture:
How to Use Social Intelligence, Human Factors and Collaboration to Create an IT Department That Outperforms
'Frank Wander knows what many CIOs have only sensed—the human factors of an IT culture matter far more than processes, hardware, or applications. His wisdom is at once simple and revolutionary, and he provides a 21st-century blueprint for high-performing IT organizations.'
People count – more than ever. The perennial best places to work, like Google, SAS, W.L. Gore, and so forth, have enviable bottom lines and relentless earnings momentum. These companies understand that people count; they embrace their professionals, nurture them, and reap the rewards. Even though employee engagement is pinned at terrifyingly low levels across traditional corporate America, the glimmers of a new paradigm where companies embrace talent is broadly visible – even if you don’t see it yet.
Transforming IT Culture is a must read for any serious leader or high potential, who knows people are not interchangeable parts, but rather the most important, least understood tool in organizations today. This book uses IT, our largest knowledge worker profession, as a lens through which one can clearly see and understand how informed talent management practices are the only enduring source of competitive advantage. Consider this your first operator’s manual for human infrastructure, with an overview that explains why talent is so important, and why ignorance of how to operate the “human infrastructure” remains the root cause of 60 years of IT mega failures.
This book combines the author’s experience driving successful turnaround transformations across companies and industries, with the psychology and neuroscience that explains how the isolated, detached stares of disengaged and fearful workers were replaced with collaborative social environments where the employees flourished and produced.
This book will give you an awareness of the human factors of productivity, enabling you to unlock hidden pockets of personal and group effectiveness, thereby ensuring you are positioned for long term success. Your outcome does not have to be in doubt. This is a meaningful read, and the first steps in your journey towards a higher level of performance. Enjoy it.